Product support
Last updated: September 30, 2026
For Complementor help, email support@ibuildelementor.com or use the support section of your customer portal. Product support is provided by I Build Elementor.
What we help with
An active All Access subscription includes help with installation, license activation, updates, documented module setup and reproducible product faults. Every site allowance includes the same product support. We investigate reported conflicts, but cannot promise compatibility with every theme, plugin or external integration.
Support does not include custom module development, complete website builds, third-party plugin configuration, hosting administration, or unrelated code repairs. Separate development work can be scoped independently.
Send useful details
- Your purchase email and order reference.
- The module name, expected behaviour and what actually happens.
- Steps to reproduce, relevant screenshots, and WordPress, PHP, Elementor and Complementor versions.
- Relevant third-party plugins or integrations involved in the issue.
Please do not send login passwords, secret keys or unrelated visitor data. If access is needed, we will agree a suitable limited-access method. Back up the site before making changes; use staging where possible.
Requirements and limits
Complementor requires WordPress 6.5+, PHP 8.0+ and Elementor 3.25+. Exclude current post additionally requires Elementor Pro. The first widgets use Elementor's classic widget API; Atomic-native controls are not implemented. Each solution page lists its current requirements and limits.
Billing and response expectations
Your portal manages invoices, payment details, licenses and cancellation. Contact us if you need help with these; Freemius operates the billing service. We review product requests as they arrive and prioritize reproducible faults. We do not promise a fixed response time, 24/7 coverage or a specific fix date.
Support ends when your paid subscription term expires. Cancellation keeps support for the remainder of the paid term. For an unresolved technical issue reported within 14 days of payment, see our refund policy.