Refund policy
Last updated: September 30, 2026
Our technical-issue refund policy covers the first 14 days after your initial purchase. If a defect makes Complementor's material functions unusable in a supported environment and we cannot resolve it after your cooperation with product support, we will refund the purchase price or provide a replacement without the defect. Submit your request within that 14-day period.
How to request a refund
- Email support@ibuildelementor.com using your purchase email, or contact us through the customer portal.
- Include your order or invoice reference, the affected module, and a clear description of the technical issue.
- Provide relevant WordPress, PHP and Elementor versions and reproduction steps. We may ask for further details to investigate and try to resolve the issue.
This policy excludes missing features, custom development requirements, changes of mind, and conflicts or incompatibilities with third-party themes, plugins, software, services or environments. The policy does not limit any refund or other remedy required by applicable law.
Review and payment
We review the request and explain the outcome. If approved, the refund is processed through Freemius against the original transaction. The time before it appears in your account depends on your payment provider. A refund may end the related subscription access and license entitlement.
Canceling a renewal
You can cancel future automatic renewals in the customer portal before the next billing date. Cancellation keeps your remaining paid term and does not automatically refund past payments. Deactivating your license or uninstalling the plugin does not cancel billing.
The initial-purchase refund window does not restart after an automatic renewal. You can still contact us about an incorrect charge or other billing problem at any time, and any rights or refunds required by law remain available.
When a paid term ends, purchased functionality in the installed version remains available, while new downloads, updates, releases and product support require renewal. See our terms for details.