Set expectations for support

Show how quickly customers can expect help.

Each example below is the actual published output of the Service response targets widget, built from sample targets typed into the editor.

Support response times
Service	Hours covered	First response	Resolution	Not covered
Urgent: shop is down	24 hours, every day	Within 1 hour	Within 4 hours	Outages at your host
High: checkout problem	Mon to Sat, 8am to 8pm	Within 4 hours	Next working day
Standard request	Mon to Fri, 9am to 5pm	Within 1 working day	Within 5 working days	New features

Times are targets and start when we receive your request.

Three sample priority levels in the default table: hours covered, first response, resolution and exclusions, with a note that times are targets.